Galloway after-sales service system

First, after-sales service

Galloway Furniture advocates the enterprise spirit of “integrity, dedication, innovation and transcendence”, strives for survival by quality and development by service. We take "enthusiasm, thoughtfulness, honesty and timely" as the technical support and after-sales service. "Customer first, quality first, service quality and timely response" are the principles of our service.

The quality of our service and the timeliness of service efficiency are related to the company's good image in the hearts of customers and the future of the company. Therefore, we propose to provide customers with value-added products and value-added services, thereby enhancing customer recognition of the company and Galloway brand, and enhancing the company's reputation and reputation in the hearts of customers.

Second, after-sales service

Diversified configuration according to different home environments, and the configured products are not left behind in the past ten years. The product quality is stable and the after-sales service is timely. It will not cause the user to use the product during the normal use period due to objective reasons such as long-distance transportation and product adjustment, and the product maintenance is inconvenient. For the sake of users, on the basis of the user's established policy, from the perspective of the consumer, carefully handle the product structure, process and function, such as scientific design of the mattress, environmental protection material selection, comfort and durability. Every detail on the request.

1. Free professional engineering installation and maintenance services;

2. Provide a comprehensive cleaning service and give appropriate cleaning tools before the goods are accepted;

3. From the date of delivery of the goods, according to the product project, provide 3 years warranty service, the internal structure of the mattress is guaranteed for 20 years (non-human damage);

4, regular telephone, letter access to customers, provide after-sales service tracking.

Third, the service plan

Galloway furniture, quality assurance, we guarantee that all furniture products are super durable and durable under normal use conditions. If there is any non-human damage during the 3-year warranty period, the company will provide timely and appropriate The remedy to protect the legitimate consumer rights of customers.

3 years free warranty for furniture:

1. Applicable regulations:

In the original purchase contract, the original purchaser has a warranty interest, and the warranty interest applies to the furniture products sold by the company purchased by the company. The warranty regulations are to present the original purchase contract and the receipt of the order.

2, free maintenance regulations:

Within three years from the date of purchase of Galloway's products, Galloway provides warranty free repair services for furniture manufacturing issues.

3. Warranty regulations:

It is found that the purchased goods have any failure during the 3-year warranty period, which will affect the normal use of the goods in a substantial way, and free home repair service will be provided. The maintenance and transportation costs in the warranty maintenance process are handled by Galloway.

4. Special replacement regulations

The company always adheres to the principle of quality first and customer first. Established and improved the quality management system and quality control assurance system. At present, it has passed the ISO9001:2000 quality management system certification. The company adopts the ISO quality management system as the guideline in the operation management, and implements the product development, production, sales and after-sales. Services and other links.

The furniture produced by the company is produced strictly according to the national quality standards. Under normal use, the furniture enjoys a 3-year quality warranty. During the warranty period, if the product has quality problems caused by non-human factors, the company will be responsible for repair or replacement. In case of man-made damage, the company only charges the material cost for repair or replacement, and protects the legitimate rights and interests of the customer with the greatest service.

(1) Quality assurance of raw materials and accessories:

The panels, hardware, paints, glues, solid wood and mattress filling materials used in furniture manufacturing have been tested to meet national standards, resulting in improved overall quality performance.

(2) Quality assurance of processing technology:

The processing of each process, the company uses domestic and foreign advanced mechanical equipment to ensure the accuracy of the parts.

(3) Quality assurance of production site management:

The production site implements 3S management and is fully implemented in accordance with the requirements of the ISO quality management system. Provisions for the placement of raw materials, semi-finished products and finished products. The regulations governing the use of raw materials, the handover system of semi-finished products, the rigorous and serious work of workers, the clean and orderly production sites, etc., ensure the quality of the products in terms of measures.

(4) Quality assurance of strong R&D strength:

The company has established a strong scientific research team to continuously improve and optimize the products.

(5), after-sales service guarantee:

The company's sales network throughout the country, strong after-sales service. And strictly fulfill the relevant commitments of the contract to ensure that the service is comprehensive, thorough, fast and effective.

If the special circumstances need to be replaced, it must be instructed by the relevant department of Galloway. The purchaser must bring the original purchase contract or sales certificate and receipt form, and retain the damaged parts for verification. Otherwise, any replacement of any parts will be charged a reasonable fee.

Fourth, the scope of application:

1. Force majeure, such as furniture damage caused by natural disasters such as typhoons, floods, and earthquakes.

2. The color, texture and texture of wood, fabric and leather surface are slightly different due to different batches produced.

3. Damage caused by non-Galloway delivery and installation.

4. Improper use or man-made damage, such as violent collision, loss of accessories, etc.

5. It is not damaged by the professional staff of the company.

Note: Galloway Furniture is not responsible for the above situation, all verbal commitments are invalid. Commitment to breach of contract provisions and commitment to quality problems

1. Galloway Furniture Group undertakes to accept the relevant terms of the contract unconditionally due to the failure to reach the relevant requirements of the contract due to product quality reasons;

2. If there are major quality problems in the products sold by Galloway Furniture Group, which affect the normal use of the customers, Galloway Furniture Group promises to replace the new products unconditionally; and ensure that the processing is completed in the shortest time.

5. Service plan after the warranty period:

After the warranty period, our company will regularly carry out maintenance and normal parts maintenance without any charge. If you need to replace parts, we only charge the cost of parts.